7类特殊人问诊制度
1.服务对象 老年人(65周岁以上)、军人军属、退役军人、烈士家属、卒中患者、急危重症患者、离休干部、消防救援人员、警察、扶贫对象、计生特殊家庭、残疾人、三无人员等。二、服务内容及措施1.特殊人就诊实行“六优先”:即优先挂号、优先就诊、优先检查、优先取药、优先缴费、优先住院。
2.在门诊大厅设置导诊台及学雷锋服务站点,为患者及特殊人免费提供医疗咨询、针线包、雨伞等服务。3.在挂号处、收费处、药房等科室设立优先窗口。4.为高龄、行动不便者提供轮椅、担架等设备。
5.对危急重病人开通“绿通道”,由医护人员陪同优先挂号、检查、办入院、取药等,实行“先救治,后收费”原则。6.对需急诊的三无人员开通绿通道先予诊治,同时由医院总值班帮助联系病人家属。
英译:
1、 Service object
The elderly (over 65 years old), military dependents, retired servicemen, martyrs' families, stroke patients, critically ill patients, retired cadres, fire rescue workers, police, poverty alleviation objects, family planning special families, the disabled, and the "three noes".
三无人员2、 Service content and measures
1. The "six priorities" shall be implemented for the treatment of special people, i.e. priority registration, priority treatment, priority examination, priority drug taking, priority payment and priority hospitalization.
2. The outpatient hall is provided with a guide desk and a service station to learn from Lei Feng, providing free medical consultation, needle and thread bags, umbrellas and other services for patients and special groups.
3. Priority windows shall be set up in the registration office, charge office, pharmacy and other departments.
4. Provide wheelchairs, stretchers and other equipment for the elderly and the disabled.
5. The "green channel" shall be opened for the critically ill patients, and the medical staff shall accompany them to give priority to registration, inspection, admission, and drug collection. The principle of "first treatment, then charge" shall be implemented.
6. Green channel shall be opened for the "three without" personnel who need emergency treatment. Meanwhile, the general duty of the hospital shall help contact the family members of the patients.
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