SCON持续服务
SERVICE CONTINUITY
SG1 识别必要的服务依赖
SG1 Identify Essential Service Dependencies
SP1.1 识别和排列必要的功能
SP1.1 Identify and Prioritize Essential Functions
SP1.2 识别和排列必要的资源
SP1.2 Identify and Prioritize Essential Resources
SG2 准备持续服务
SG2 Prepare for Service Continuity
SP2.1 建立持续服务计划
SP2.1 Establish Service Continuity Plans
SP2.2 建立持续服务培训
SP2.2 Establish Service Continuity Training
SP2.3 提供和评估持续服务培训
SP2.3 Provide and Evaluate Service Continuity Training
SG3 验证和确认持续服务计划
SG3 Verify and Validate the Service Continuity Plan
SP3.1 准备验证和确认持续服务计划
SP3.1 Prepare for the Verification and Validation of the Service Continuity Plan
SP3.2 验证和确认持续服务计划
SP3.2 Verify and Validate the Service Continuity Plan
SP3.3 分析验证和确认的结果
SP3.3 Analyze Results of Verification and Validation
CAM能力与有效性管理
CAPACITY AND AVAILABILITY MANAGEMENT
SG1准备能力与有效性管理
SG1 Prepare for Capacity and Availability Management
SP1.1建立能力与有效性管理策略
SP1.1 Establish a Capacity and Availability Management Strategy
SP1.2选择度量项和分析技术
SP1.2 Select Measures and Analytic Techniques
SP1.3建立服务系统代表
SP1.3 Establish Service System Representations
SG2监督和分析能力与有效性
SG2 Monitor and Analyze Capacity and Availability
SP2.1监督和分析能力
SP2.1 Monitor and Analyze Capacity
SP2.2监督和分析有效性
SP2.2 Monitor and Analyze Availability
SP2.3汇报能力与有效性管理数据
SP2.3 Report Capacity and Availability Management Data
SD服务交付
SERVICE DELIVERY
SG1 建立服务协议
SG1 Establish Service Agreements
SP1.1 分析当前服务协议和数据
SP1.1 Analyze Existing Agreements and Service Data
SP1.2 建立服务协议
SP1.2 Establish the Service Agreement
SG2 准备服务交付
SG2 Prepare for Service Delivery
SP2.1 建立服务交付方法
SP2.1 Establish the Service Delivery Approach
SP2.2 准备服务系统运行
SP2.2 Prepare for Service System Operations
SP2.3 建立请求管理系统
SP2.3 Establish a Request Management System
SG3 交付服务
SG3 Deliver Services
SP3.1 接受和处理服务请求
SP3.1 Receive and Process Service Requests
SP3.2 运行服务系统
SP3.2 Operate the Service System
SP3.3 维持服务系统
SP3.3 Maintain the Service System
sp文SST服务系统转变
SERVICE SYSTEM TRANSITION
SG1 准备服务系统转变
SG1 Prepare for Service System Transition
SP1.1 分析服务系统转变需要
SP1.1 Analyze Service System Transition Needs
SP1.2 开发服务系统转变计划
SP1.2 Develop Service System Transition Plans
SP1.3 动员相关共利益者参与变革
SP1.3 Prepare Stakeholders for Changes
SG2 部署服务系统
SG2 Deploy the Service System
SP2.1 部署服务系统组件
SP2.1 Deploy Service System Components
SP2.2 分析和控制转变影响
SP2.2 Assess and Control the Impacts of the Transition
IRP事故解决与预防
INCIDENT RESOLUTION AND PREVENTION
SG1 准备事故解决与预防
SG1 Prepare for Incident Resolution and Prevention
SP1.1 为事故解决与预防建立一个渠道
SP1.1 Establish an Approach to Incident Resolution and Prevention
SP1.2 建立事故管理系统
SP1.2 Establish an Incident Management System
SG2识别、控制和解决事故
SG2 Identify, Control, and Address Incidents
SP2.1识别和记录事故
SP2.1 Identify and Record Incidents
SP2.2分析事故数据
SP2.2 Analyze Incident Data
SP2.3 解决事故
SP2.3Resolve Incidents
SP2.4 监督事故状态直到关闭
SP2.4 Monitor the Status of Incidents to Closure
SP2.5 报告事故的状态
SP2.5 Communicate the Status of Incidents
SG3 分析和解决所选择的事故的原因和影响
SG3 Analyze and Address Causes and Impacts of Selected Incidents
SP3.1 分析所选择的事故
SP3.1Analyze Selected Incidents
SP3.2 策划方案来应对未来的事故
SP3.2Establish Solutions to Respond to Future Incidents
SP3.3 建立和应用方案来降低事故发生率
SP3.3Establish and Apply Solutions to Reduce Incident Occurrence
STSM战略服务管理
STRATEGIC SERVICE MANAGEMENT
SG1 为标准服务建立战略需要和计划
SG1 Establish Strategic Needs and Plans for Standard Services
SP1.1 收集和分析相关数据
SP1.1 Gather and Analyze Relevant Data
SP1.2 建立标准服务的计划
SP1.2 Establish Plans for Standard Services
SG2 建立标准服务
SG2 Establish Standard Services
SP2.1 建立标准服务和水平的特性
SP2.1 Establish Properties of Standard Services and Service Levels
SP2.2 建立标准服务的描述
SP2.2 Establish Descriptions of Standard Services
SSD服务系统开发
SERVICE SYSTEM DEVELOPMENT
SG1 开发和分析相关共利益者需求
SG1 Develop and Analyze Stakeholder Requirements
SP1.1开发共利益者需求
SP1.1 Develop Stakeholder Requirements
SP1.2开发服务系统需求
SP1.2 Develop Service System Requirements
SP1.3分析和确认需求
SP1.3 Analyze and Validate Requirements
SG2 开发服务系统
SG2 Develop Service Systems
SP2.1选择服务系统解决方法
SP2.1 Select Service System Solutions
SP2.2开发设计
SP2.2 Develop the Design
SP2.3保证接口兼容性
SP2.3 Ensure Interface Compatibility
SP2.4执行服务系统设计
SP2.4 Implement the Service System Design
SP2.5 集成服务系统组件
SP2.5 Integrate Service System Components
SG3 验证和确认服务系统
SG3 Verify and Validate Service Systems
版权声明:本站内容均来自互联网,仅供演示用,请勿用于商业和其他非法用途。如果侵犯了您的权益请与我们联系QQ:729038198,我们将在24小时内删除。
发表评论