问是否接到询盘
1.是
A:hello, this is ***. may i speak to ****?
B:***speaking
A:i am *** from yiwu juzhi jewelry factory,i send a quote to you on ** june,have you received it?
B：yes
A:how you feel about our quotation,your any comment we are very appreciate.
B:the price is high.
A:could you tell me your target price,we will do our best effort reach your target price and guarantee high quality.
A:ok,i will think about it.
B:thank you very much,you can contact me any time.
And I'll keep contact you too,pls be patient with me.
A:thanks
B:goodbye.
2.否
A:hello, this is ***. may i speak to ****?
B:***speaking
A:i am *** from yiwu juzhi jewelry factory,i send a quote to you on ** june,have you received it?
B：sorry,i haven't received your quote
A:ok,i will send the quote to you later,pls check your email.and chould you kindly tell me how you feel about our quote,i will be very appreciate.
B:ok
A:thanks，I'll be looking forwad to hearing from you．Good-bye．
3.客户不在
a：hello, this is ****. may i speak to ****?
b:yes,one moment please. i'll get her for you.
a： thank you.
b: i'm sorry, she's not at her room right now.
a：（有急事时要手机号码表达方法： It's urgent. Could I have her mobilephone number?)
b:*********(没有）
a：oh, i'll call her again. It's kind of you.bye（thanks you too，bye）
问客人是否收到货物
4.是
A:hello, this is ***. may i speak to ****?
B:***speaking
A:i am *** from yiwu juzhi jewelry factory,i send products to you on ** june,have you received it?
B:yes.
A:great,so how you think about our products,your any comment we are appreciate.
B:your products are ok,but the quality is not as good as i expect.
A:thanks your comment,we will improve our quality next time.hope we can have a long coo
peration.
B:yes,we will do more business in the future.
A:great， have a cordial working relationship，goodbye
5.已经买过货物，一段时间没有新单
A:hello, this is ***. Is that ****?
B:***Speaking
A:i am *** from yiwu juzhi jewelry factory,You have bought 100pcs gold plated rings from us.do you remember me?
B:yes
A:do you sale well,how your customers think about our products,welcome your any advise.Our factory will try our best to satisfy each client.
B:thanks,your products' quality not bad,but i expect you can do better next time.
A:thanks your advice,we will improve，and do better and better.may i know which kind of jewelry is your main business?
B:rings and earrings
A:all styles?
外贸询盘B:yes,but i prefer The European style.
A:ok.i get it.i will recommend some styles to you,and when we have new product i will send them by email.
B:thanks,i always look for new jewelry for my shop.
A:that's great,thanks for your time,goodbye
6. 客户不回复邮件
A:this is *** may I speak to ****？
B:*** speaking
A:Hello ***,I calling to you want to know have you received my last email?
B:Yes
A:can you tell me how do you think about it ?
B:
A:ok,Pls send me a eamil
B:OK
A:Thank you
7.催客户打钱发货
A.hello,this is ***,can I speak to ****?
B.yes,****speaking.
A.hi,dear ***,this is ***,I call you for the order,your goods are ready,and we will send them to you,but we still not received your balance,
So I want to confirm when you can make it.
B.thank you for you calling,I will arrange it right now!
A.thank you ,dear ***,and when we received the balance,we will arrange the shipment,if you make the payment,let me know,ok?
Thank you again,bye!
B.ok,bye!
8.请客人确认样品
A．hello,this is ***,can I speak to ****?
B.yes,pls speaking.
A.hi,dear ***,this is ***,I call you for the order sample,your sample have prepared,and I have send the picture to your email,pls check it ,and if it is ok,we will arrange the bulk goods produce,and if there are somewhere to modify,pls kinly let me know,and we will modify the sample as you request,ok?
B.ok,thank you for your calling,I will check my email now,and I will send you my decision,ok?
A.thank you dear***,and I am waiting your email!
B.ok.thank you too,bye.
A.bye.
9.给客人推荐新品
A．hello,this is ***,can I speak to ****?
B.yes,pls speaking
A．hi,dear ***,this is ***,I call you to tell you that we have some new design ,and they sell good now,so I send the style to you,hope you like it too,if you have any question,let me know,ok?
B.ok,thank you for your good news,if we like it,we will let you know,ok?
A.ok.i have send them to your email,you can check it,thank you for your time,Bye!
A.bye,best wishes to you.
10.订单过程中出现问题
A．hello,this is ***,can I speak to ****?
B．yes, ***speaking
A. ．hi,dear ***,this is ***,I call you to tell you details about the order we are producing now.
the material of the goods have some trouble,we have ordered from the material from the factory,but they told me today they will delay the delivery time,so I am afraid we will delay 3days send the goods to you,I am sorry about that,but hope you can understand us!
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