OutboundEmailDecryptionGuidelines
Process for Decrypting an Encrypted Email:
1.You will see an email in your inbox similar to what is displayed below – Figure 1. Notice that the email indicates
there is an attachment.
Figure 1. Example of a recipient’s mailbox.
2.Open the email. You will be presented with the initial instructions screen – Figure 2.
Figure 2. The initial instructions screen.
3.Click on the attachment link “SecureMessageAtt.html”, which produces the following secure message screen –
Figure 3b. Depending on the email system that you are using (i.e. Yahoo!, gmail, etc.) you may first be presented with a window asking if you want to open or save the file – similar to Figure 3a.
a.Click the “Open” button.
Figure 3a. Open or Save?
Figure 3b. The secure message screen.
4.Click on the “Click to read m essage” button.
a.If this is the first time you have received an encrypted email from Salem Health, you must register in
order to decrypt the email. You will automatically be presented with the initial registration screen –
Figure 4a.
Figure 4a. The initial registration screen.
Fill in the following fields
1.First Name
2.Last Name
3.Password: A password known only to you.
4.Confirm Password: Repeat the same password.
5.Password Reset Question and Answer:
i.Choose from the drop-down box and enter the answer.
ii.Important: This info is used in case you forget your password and need to reset it.
.
b.If you have previously completed the registration process, you will be presented with the sign-in screen
below (Figure 4b) after clicking the “Click to read m essage” button.
Figure 4b. The sign-in screen.
c.Enter the password you assigned during the registration process and click the “Continue” button.
5.After you click on the “Continue” button you are presented with the decrypted email – Figure 5.
Figure 5. The decrypted email.
6.Youmayreplytothesender,replytoall,******************************************************
domain only. Clicking on the “Reply” or “Reply to All” button produces the next reply email screen – Figure 6.
Figure 6. The reply email.
7.Compose your reply and click the “Send” button which sends the email encrypted and produces the Message
Sent screen – Figure 7.
Figure 7. The successful sent secure email notification.
8.At this point, you may either go back to the original message or logout.
a.If you click the link “Return To M essage”, you will be presented with the screen shown in Fi gure 5 above.
b.When you click the link ”Logout”, you will be presented with the Logged Out  screen – Figure 8.
c.You can then close the window that contains this screen.
gmail免费邮箱注册
Figure 8. The sign out notification screen.
FAQ (Frequently Asked Questions)
Q. When I reply to the email, will my response be encrypted?
A. Yes. Since the email that you received was encrypted, it will be encrypted on its trip back to Salem Health. Q. What if I want to attach a file that contains PHI, will it be encrypted too?
A. Yes, you may attach file(s) when you send a reply to the email and any attachments will be encrypte
d.
Q. When I reply to the encrypted email, will the sender need to do anything to decrypt the email?
A. No. The software automatically decrypts the inbound email for them.
Q. What if I have registered and then I forget my secure messaging password?
A. Click on the “Forgot password”link and answer your “Password Reset Question”.
Q. What if I forget the answer to my “Password Reset Question”?
A. Contact the Salem Health Help Desk at (503) 561-4357 or 1-(866) 791-5274.
Q. Can I re-use the same password?
A. Yes, the system allows you to do this since it uses your supplied name, email address, and password to
generate a decryption key.
Q. Do I need to register each time I receive an encrypted email from someone new at Salem Health?
A. No. You only need to register once with Salem Health.
Q. Do I need to enter my password to read each and every received encrypted email from Salem Health?
A. You will have to enter your password to decrypt the first encrypted email from Salem Health, but not for
subsequent received encrypted emails from Salem Health during your open web browser session. However, if your browser is inactive for over 60 minutes or you shut down and restart your browser, you will have to enter your password again for the next encrypted email received from Salem Health.
Q. What if after I have followed the above instructions, I still am unable to decrypt the email?
A. Your browser settings may be set at a level that is too restrictive. If you are using Internet Explorer, make sure
the security settings and trusted sites are setup as indicated below.
B. You are responsible for checking with your IT department or company policies regarding your ability and/or
authorization to modify any of your browser settings.
Q. What if I have a problem and need assistance with this?
A. You can call or email the sender of the encrypted email for assistance. Or contact the Salem Health Help Desk
at (503) 561-4357 or 1-(866) 791-5274.

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