物业客服管家服务管理办法
物业客服管家服务管理办法
规定：客服管家只能添加该项目业主或租户为好友，不得随意添加陌生人或其他业主租户。
6、信息发布
6.1日常信息发布：客服管家账号定期发布本项目的物业服务信息、公告、活动等内容，确保信息及时、准确、完整。
6.2客户关系维护：客服管家账号负责对接项目业主或租户的服务需求，及时回复、解决问题，保持良好的客户关系。
6.3需求服务跟进：客服管家账号负责跟进处理业主或租户的服务需求，及时反馈处理结果，确保服务质量。
6.4朋友圈内容发布：客服管家账号可根据公司要求发布与物业服务相关的朋友圈内容，增强业主或租户对物业服务的认知和信任。
7、监督管理
7.1物业集团负责对客服管家的运营情况进行监督和管理，定期检查各项目管家的添加情况及信息发布情况。
7.2分公司负责对所辖项目管家的运营情况进行监督和管理，及时发现问题并进行整改。
大闸蟹的做法大全7.3服务中心负责对客服管家的日常运营进行管理，确保信息发布及服务质量符合要求。
8、违规处理
8.1对违反本管理办法的管家，物业集团将视情节轻重给予相应的纪律处分，情节严重者将取消其客服管家资格。
8.2对违反本管理办法的分公司，物业集团将视情节轻重给予相应的行政处罚，情节严重者将取消其客服管家的使用权。
形容山的成语8.3对违反本管理办法的服务中心，物业集团将视情节轻重给予相应的行政处罚，情节严重者将取消其客服管家的使用权。
To make it easier for customers to add their service managers on WeChat。the n to search for them through their WeChat ID or phone number should be enabled。However。adding the manager as a friend should require n to prevent non-residents from adding them。
5.6 WeChat e message
Dear residents。it is my pleasure to serve you。I am your service manager。XX。Feel free to contact me through WeChat or call my phone number: xxxxxxxx9XX。I will do my best to provide you with excellent service。
5.7 WeChat signature
Set the signature as the service manager's name and phone number。along with the building numbers they are responsible for。For example。"Service manager for buildings
1-3 in Guifangyuan (phone number: xxxxxxxx9XX)."
5.8 Effect of setting up service manager's WeChat
粤菜代表菜Include a screenshot of the service manager's WeChat profile。
5.9 n for posting n on WeChat Moments
Use the format "Company city + starting with Xingfucongjia," for example。"Shenzhen Xingfucongjia starts here" for a service manager posting on WeChat Moments for Guifangyuan project in Shenzhen。
5.10 Other n
Other account n。such as gender and LinkedIn account。should not be set up。
6.Service Manager Publicity
6.1 Service manager's photo。WeChat name。phone number。and WeChat QR code s
梦幻法宝属性
一条叫王子的狗hould be displayed in the service area according to the property group's uniform VI format。Use white paper for printing and A4 paper size for display。
6.2 Service manager's photo requirements
Photo size: 8cm X 10cm (front view)
Dress code: work clothes (winter uniform)
Photo range: above the chest
Hairstyle: neat
n: smiling
Background color: white
7.Management and n of Service Manager's WeChat
最难做的饭7.1 Customer Management
Establish a friend nship with customers in the service area。When new customers move in。service managers should immediately show their WeChat and guide them to add them。All customers who have moved in must add their WeChat。and the customer n rate for each residential project should not be less than 95%。For new projects。an adding plan should be developed。and the target friend n rate should be achieved within three months。The customer's name on WeChat should be noted as "room number + name + phone number."

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