史上最全亚马逊申诉模板
不管你是亚马逊⽼鸟，还是亚马逊⼩⽩，既然⾛上亚马逊这条独⽊桥，就要时刻准备接收亚马逊的⼩红旗。⼩红旗⼀般只有关于账户Performance有关，有时可能是关于账户的信息通知，这种惊则惊矣，虚惊⽽已；有时是关于账户审核问题，⼀遇到审核，这就像你玩⽃地主，刚出个3，下家出王炸+四个2+顺⼦，直接被⼲翻，真是激动的⼼，颤抖的⼿，郁闷⼀天，有⽊有！
爆单决定放出我多年珍藏的有成功借鉴经验的亚马逊申诉模板，给⼤家备⽤。另外，特别提醒⼤家，⼀定不要照抄，根据⾃⼰店铺出现的问题，和实际原因进⾏借鉴删改，如果有哪个直接照抄，导致账户出现关联，或者其他问题，我—-拒绝负责……ok?
还有杠精说，版本落后，词句不精确，我还是要提醒⼤家，只是给⼤家提供借鉴版本去参考，酌情删改，如果⾃⼰写的好⽜批，可以忽略这⾥的模板……ok?
下⾯放⼀张，我的惊悚申诉经历，反正⼀张图还没放满。
1.亚马逊滥⽤变体解封申诉模板
Dear Amazon performance team,
We received your notification about that our selling privilege was removed due to we misusing the ASIN variations and we have not sent you an acceptable plan to address the problem with our account, but actually, we did take actions to resolve the problem after receiving your warning, and email you about that; on XXXX/XX/XX, we received your respond about that you appreciated our effort to comply with Amazon selling policy.
The following are the detail and POA that we made to resolve the problem and prevent misuse ASIN variations similar violation in the future, please kindly check it, we promise that we did not let this issue happen again in the future;
--Adding children products that are not true variations of the parent product
-- Changing the patent product’s detail page so it does not match the children.
The issue that caused the complaints:
Our mistake is that we used the clothes category to upload our goods for phone accessories, due to we cannot choose
color variations from the phone accessories category. This mistake was made by our new staff who just worked at our company for a week.
Immediate Actions we took
1, our sales manager checked all our on-line listings one by one, anyone which has been violated the rules of Amazon has been removed, please kindly check some details as follows :
We listed only x ASIN here, but we total deleted about x ASIN from our inventory, we are sure there is no mistake at our variations now;
To prevent similar violation in the future, we will follow the ASIN creation Policy, we learn ASIN Creation Policy again:
Matching our products to existing products in the Amazon catalog helps drive high-quality customer experience. Matching to an existing product instead of creating a duplicate listing allows we to more fully benefit from buyer interest and traffic for that product,
The following prohibited practices are a misuse of variations ( also known as parent-child relationships). I create a negative customer experience and can result in our ASIN creation or selling
privileges being temporarily or permanently removed
Adding children that are not variations of the parent product;张学友内地巡演
Changing the parent product’s detail page so it does not match the children;
Adding multi-pack children by bundling two or more of the same manufacturer products, such as bundling two three-packs to create a package quantity of six. Multi-pack children must be packaged by the manufacturer. If a customer wants to buy two or more of the same product, they can select that quantity for purchase.
Here are things to keep in mind to help ensure we create the relationship correctly:
1. Parent/Child Relationship
Every variation relationship includes a parent and a number of unique children. The parent can be thought of as a non-buyable "umbrella" which connects the different variation of children. When you create a variation relationship, you use a parent SKU as this umbrella for your products. The parent SKU should represent the core product. Do not include any child-level information (size, color, UPC) on the parent SKU.
2. Variation Themes
Variation themes are the way that Amazon systems determine how a set of products varies. The theme is set only on the parent and all children must have valid values for the attributes corresponding to the parent's theme. Examples of variation themes include Color/Name, Size/Count, Color, Style, Scent, etc.
The relationship we create is a relationship between your specific SKUs. When you submit your product information, Amazon will use the relationship information that you provide in connection with the information provided by other sellers
of the same products to determine the specific relationship that is presented to customers. This means that the information displayed on the site may vary from your submitted relationship. The SKUs in your inventory however will reflect the most recent information you submitted, regardless of how the products are displayed on the site.
Our plans to prevent adding children products that are not true variations of the parent product, we make some plans as follows :
1. Train our employees Amazon ASIN Creation policy, make sure they are familiar with Amazon policy, and before uploading
a new listing on our stores, our sales manager will check all the contents especially the true variations of the parent products;
2. Before upload a listing on Amazon, we will have to make sure the Parent/Child relationship, full check if this catalog support variation or not, if it doesn’t support variation, we will upload these listings one by one instead of adding children products that are not true variations of the parent product;
3. We will only use the correct same variations when creating parent/child relationships. Our sales manager will check this each week for all our online listings. Any listings will be removed once they were found in the invalid listings or variations to product detail page or violated other Amazon policies or rules;
4. We will follow the ASIN Creation Policy in the future, we will arrange employees to learn and have a test for this policy every week to make sure that this issue will not happen again.
5. Designed our new policy, our sales manager will supervise our future selling, the sales manager will check each new ASIN every day for a double check to be sure no ASIN violates any rules of Amazon.
We promise that we will follow Amazon's policy in the future, meets Amazon's every metric and selling policy. Please kindly consider reinstating our selling privilege.
Thank you so much
2.亚马逊账号关联申诉模板
Dear Amazon performance team,
This is our first time to sign up for the Amazon Europe site. We asked our Amazon account Manager why our account was closed. He told us that our account is associated with another account amazon. This issue is very shocking to us. Our company applied for the first time to register for the Amazon Europe site. We totally can't understand why it was judged to be associated with another account.
We checked all of our data on Company and equipment, they are all new. we are very strict with Am
azon's rules. We
certainly understand that we can only operate one Amazon account, and we also register for the first time, and only one account.
Because I have to go on business trips regularly,
Amazon has 24 hours to reply to the information of the client, so I purchased an Aliyun Remote server IP (ECS), Today, I went to ask their customer service. They said that their IP address will be recycled. We can't confirm whether it is just because our address was previously registered Amazon account by someone else, but this is out of our control, cause we cant check the IP that how it used before, can you understand?
Before buying (ECS) IP, we can't check what this IP used to do. We are very sorry about this, we will not use this IP operation account in the future. We will re-purchase a new network cable to log in to our account to avoid your concerns.
We have provided you with all the information of our company to prove that we are the first time to register an Amazon account in Europe , please check our information carefully.
But now my account is blocked because of this account associate with other accounts, I can provide information related to the account to prove our innocence, I hope you can reinstate my account.
I look forward to your reply, thank you deeply!
3.因收到投诉卖假货账号被冻结，申诉模板1
几点立春Dear Amazon Team,
It has been brought to our attention that our selling account has been suspended due to claims that we have listed inauthentic items.
This is very alarming to us and we immediately investigated the claims. What we determined is that we were actually not selling counterfeit items, but we didn’t have the permission to represent and sell these items as new.
We were able to determine our mistake by researching the Policies and Agreements of Amazon and questioning fellow sellers on Amazon seller forums. We certainly did not intend to infringe upon on the intellectual rights of others. The ASIN listed was an item that we purchased at full retail price.
We only had one of this item and we had no intention of misrepresenting this company. We have realized that we have several other items that violate this policy in our inventory and we need to address this immediately.
Here is our plan of action to avoid future problems
-First, we will thoroughly review all Amazon Policies and Agreements-next we are going to examine every item we have listed and make sure we have the proper credentials to sell these items as new on Amazon.
抖音聊天-any items that we do not have invoices for will be changed to and sold in used condition or through other selling channels
htc手机查询-Finally, we put measures into place to constantly monitor newly listed inventory by me personally to avoid infringement on others' property rights.
Please know that these policy violations were not intentional and we do apologize to any parties that we infringed upon. We have been happily selling on Amazon for nearly 2 years and after some initial start-up bumps, we have been able to keep great metrics and provide great products to many happy
customers. I hope you realize that we are sincere in our intentions and hope to be selling on Amazon again soon. Thank you for your consideration.
Best Regards
xxxx
假山制作4.因收到投诉卖假货账号被冻结，申诉模板2
Dear Amazon seller support,
Thank you for your concern about our account.
We received a notification today that our selling privilege has been removed cause we sold counterfeit products.
We immediately check the listings.
Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when selling on your platform.
Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault.
We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.
Would you please consider the account seller rating and customers feedback to us? We provided customers both good products and customer service. We never got a claim or negative feedback.
Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there have some which do not meet your requirements, if it does, we will fix it immediately.
3. We will check all the products we've been sold, any complaints or product issues we will solve them in a proper way within 12h in favor of the customer's right.
4. If any selling questions, we will consult Amazon for help.
Sincerely, we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue serious consideration, and to us, there is a hope, a new chance for us!
Look forward to receiving your reply. Best regards店铺名
5.因收到投诉卖假货账号被冻结，申诉模板3
Dear Seller Performance Team，
First of all, we sincerely apologies for not being able to follow amazon's policies. We accept, solely we are responsible for selling inauthentic products on amazon.
知无不言言无不尽Being a seller on Amazon it is our responsibility to provide the best products and services to our valuable customers.
We are responsible for the complaints. We accept that these issues arise due to competitive behavio
r with other sellers. But intentionally we do not want to provide any inauthentic products to our customers.
As you can check we are selling hundreds of products, but we mentioned generic products in all listings. But these products got listed due to mistake and unintentionally. We really do apologies for this and we avoid these types of mistakes in the future.
-Description of the issues that caused the complaints.
We procured products from inauthentic suppliers without proper invoice and it creates issues with our valuable customer.
Then found the product is inauthentically manufactured and packed in the same packing as like the original one.
To avoid such types of things in the future we removed these types of suppliers from our product procurement suppliers list. We will never deal with this type of supplier in the future.
-The following steps has been taken immediately to avoid similar complaints in the future.
First of all, we deleted listings of these products forever and destroyed all products in our inventory related to complaints.
We removed these types of suppliers who selling inauthentic products or selling branded products without the authorization certificate of the brand owner from our product procurement suppliers list.
In the future, we will check the brand authorization certificate before procuring any branded product from any supplier.
We will procure products only from authorized suppliers and cross-check with brand owners regarding suppliers before the procurement of any branded products.
The above steps will help us in preventing such types of complaints in the future.
-Description of how we will handle with current situation or customer who received inauthentic products.
For now, we will refund the complete amount of customers without asking products return. Because we know that Amazon is a customer-centric company and being a part of Amazon we also like to siphon customer-centric attitude to make the customer experience better.
So, we decided to refund the complete amount of customers, without engaging customers in the returning process.
-How we focus on the types of complaints and how we will prevent then.
In the future we will take every single negative feedback seriously and appoint 2 employees to deal with negative feedback
or complaint and resolve inappropriate manner.
We will also ask product quality feedback after completion of a single order. This step will help us to maintain the best quality every time as help us to serve other customers better.
We will perform a weekly review of all listings by the help of Amazon listing experts
We hope the above steps are sufficient to provide the best services to our valuable customers.
Supplier Details
Shop Name:XXXXXX
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