iPhone ™ App Quick Start Guide
We have made this app available FREE to all members of entities that have a current subscription to IamResponding. If you are not a member of an entity with a current IamResponding subscription, then the app will not work for you.
The iamresponding Services, including those provided through the IamResponding app, are provided only as a supplement to existing dispatch, communication and response systems. These Services are not intended, and should not be used by you, as a primary dispatch system for emergenc
y events or situations, as a substitute for existing emergency communication systems, or as a substitute for the exercise of reasonable judgments made by you or reasonable emergency services providers. Use your good, reasonable common sense when using the Services, do not substitute the Services for such common sense, and obey all applicable laws and regulations.
The Terms of Use and Privacy Policy which govern all of the iamresponding Services, including those made available to you through the IamResponding app, are available: by clicking the “Terms of Use” button on our website at www.iamresponding; upon your initial access of the IamResponding app, and by requesting the same in writing from IamResponding.
For any technical support needs or inquiries, please contact us at ************************, or during regular business hours (M-F, 9am-5:50pm ET) at 315-701-1372. Please note that we do NOT monitor our Facebook page for technical support issues, and we cannot reply to support issues posted as user reviews in iTunes™ or in the App Store.
Please Note: if your dispatch messages are not currently processed through your department’s IamResponding system, that is a free configuration that can be done in most jurisdictions. Your app will have more complete functionality if we enable that feature for you. Have your local system administrator contact our customer support team at 315-701-1372 to set this up.
Let’s get started!
Step 1: Install the IamResponding iPhone ™ app from the App Store. The app is simply called
“IamResponding.”
Step 2:
This is the screen that you will see when you first access the IamResponding app:
Enter your agency log-in name, user name and password.
All fields must be entered case sensitive. Master
administrative user names and passwords will NOT work.
You must use your own user name and password. If you do
not remember your log in credentials, ask your local system
administrator to re-send them to you by clicking “Update”
within your member profile online.
If you are a member of more than one entity that subscribes to IamResponding, log into any one of those entities here, and you will then be able to enter the others in a later step.
Step 3: After logging in correctly, the “Agency Settings” (preferences) page will automatically open:
Here, you can view, but not edit, your member profile
(member profiles can only be edited from the website).
If your dispatches are currently processed through
IamResponding, you can select here whether to receive
push notifications of those to your app. You can also select
a unique ringtone, the format to receive them in, and how
long you want to keep them within your app.
To receive the notifications without a ringtone, simply
choose the “silent” ringtone.
You can also select here whether you want to receive intra-
department messages, sent through your entity’s
IamResponding system, via push notification, and you can
again select a custom ringtone for those messages.
Tap “Done” in the upper right corner when you are done.
Please note : if your dispatch messages are not currently processed through your department’s
IamResponding system, that is a free configuration that can be done in most jurisdictions.
Have your local system administrator contact our customer support team at 315-701-1372 to
set this up.
Step 4: You will then be brought to the “Agencies” page:
Here, you can:
1. Access the app for the entity that you have already
logged into, by tapping on that entity; or
2.Add an additional log-in for as many entities as you
belong to, by tapping the “+” symbol in the upper right
corner, and starting over for each new entity.
Remember, each entity must have an active
subscription to IamResponding!
This Agencies page is also where you can edit your settings
for each entity, at any time. To edit your settings for a
appstore打不开particular entity, tap “Edit” in the upper right corner. You
will then see a red minus sign next to each entity on your
list.
If you tap the red minus sign, you will be able to delete the
entity from your app.
If you tap an entity’s name while the red minus sign is
visible, you will be taken to your preferences for that
entity, and will be able to edit those.
To close out of the delete/edit functions, simply tap the
“Edit” button again.
You can also access the Agencies page from various other
control features within other pages of the app, wherever
you see a choice to select “Agencies.”
Step 5: There are settings that you have to modify in your iPhone’s™ general settings in order to receive push notifications through the IamResponding app. These are all accessible by tapping
the “Settings” icon on your phone:
In the iPhone™ menu, after tapping on the “Settings” icon, select “Notifications:”
T hen tap on “IaR:
On the IaR Notifications screen, select the options as shown here:
Be sure to select the “Alerts” style of notifications.
Step 6:
Certain Mapping Services within the app require location services to be “On” within your
phone’s general settings. Location services can be turned on or off by tapping the “Settings”
icon on your phone:
In the iPhone™ menu , after tapping on the “Settings” icon, select “Privacy”
Then tap on “Location Services” (which must be set to “On” for location services to work)
Then turn IaR location services either on or off
Step 7: In order to receive push notifications to your phone of dispatch messages (if such messages are currently processed through your de partment’s IamResponding system), you need to go
into your member profile (on-line via a desktop computer; not via the app), and make 3 entries
in the “Dispatch Information” section of your member profile:
1. Select where else you want your dispatch messages sent. You must choose at least one
other destination, in addition to push notifications to your app.
2.Click “Yes” to have push notifications sent to your app.
3.Select the type(s) of dispatches you want pushed to your app.
Step 8: In order for the turn-by-turn navigation feature to function, you must also download the free Google Maps™ app to your phone from the App Store.
Please Note: Your privileges within the App are determined from the settings in your user profile in the web-based IamResponding system accessible via desktop computers. You may view, but cannot change, your membership profile information from within the App. You can do this in the “Agencies” p age, by selecting “Edit” and then choosing the agency to edit. Then select “User Profile & Credentials”. You must deselect “Edit” in order to re-enter the agency.
That’s it! You should now be all set to start using the app!
iPhone™ is a registered trade mark of Apple, Inc.
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