2017全国职业院校技能大赛中职组酒店服务赛项
英语口试题库
一、中餐宴会摆台与服务部分情景应答及答题要点：
1. Q: Ask the guests if they have a reservation with your restaurant.
问：向客人询问他们是否在你的餐馆预定了房间 。
A: Good evening. Do you have a reservation?
答：晚上好。你有预定吗？
2. Q: How do you check upon the guest’s name of the reservation?
问：你如何检查客人的预定名称？
A: Good evening. Under whose name was your reservation made?
答：请问您的预定是在谁的名字下？
3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.
问：客人需要一张4人的桌子，他们想在安静的地方用餐。
A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s very nice and quiet here.
答：好的，这边请，这有一张可以俯瞰湖面的靠窗子的桌子，这里非常安静。
4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?
问：你能给旅馆里的大人和孩子解释一下用早餐的条件吗？
A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.
答：好的，我们提供的早餐是每个成人128元，6岁一下的儿童免费。
5. Q: The guests would love to try some Chinese food, and they ask for your advice on where to have a dinner party.
问：客人想尝试一下中国食物。他们问你的意见，可以去哪里用餐呢？
A: The Rose Restaurant of our hotel serves very good Chinese food. It’s on the 2nd Floor.
答：我们饭店的玫瑰餐厅供应很好的中国菜，在2楼。
6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest that he book a table the same time tomorrow evening.
问：告知客人今晚餐厅已经订满了，建议他们预定一张明天晚上同一时间的桌子。
A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.
答：很抱歉，今晚我们餐厅已经订满了，明天怎么样？明天晚上我们还有很好的位子。
7. Q: Ask the guests their preference for the egg dishes.
问：询问客人对鸡蛋盘的偏好。
A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets?
怎样开葡萄酒 答：你喜欢怎么做的鸡蛋，炒蛋，煎蛋或鸡蛋卷？
8. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.
问：询问客人对食物的偏好，包括中国菜、西餐、日本菜或韩国菜。
A:Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.
答：您喜欢那种菜式？我们这里供应中国菜、西餐、日本菜和韩国菜。
9. Q: How do you offer to take order for the guests in the evening?
问：你们在晚上如何为客人点菜？
A: Good evening. May I take your order now? / Are you ready to order now?
答：晚上好，你准好点菜了吗？
10. Q: How do you ask the guest to check his bill?
问：你如何让客人核对他的账单？
A: Here’s your bill. Please check it. The fruit combination is on the house.
答：这是您的账单。请检查一下。水果盘是免费的。
11. Q: Visit the table to check if your service is satisfactory. Inform the guest the last course will be dessert?
问：到客人桌询问对你的服务是否满意。通知客人最后一道菜是甜点吗？
A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.
答：请问您对一切都还满意吗？除了菜单上的甜点外，所有的菜都在菜单上了。
12. Q: Ask the guest his preference for fruit juice.
问：询问客人他们喜欢那种水果汁。
A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.
答：您喜欢那种果汁？我们有葡萄汁、猕猴桃汁和橙汁？
13. Q: Ask the guest’s choice of wine.
问：询问客人选择葡萄酒。
A: Would you like a bottle of red wine to go with your Sirloin Steak?
答：你想要一瓶红葡萄酒来配你的沙朗牛排？
14. Q: What do you say when serving the guests their dessert?
问：当你为客人准备甜点时，你会再怎么说？
A: Here is your dessert. Please enjoy.
答：这是你的甜点。请品尝。
15. Q: Ask the guest how he would like his steak prepared.
问：问问客人他要的牛排是怎样做的？
A: How would you like your steak done? Rare, Medium or Well-done?
答：你想要的牛排怎么做？生点、半熟还是全熟？
16. Q: What is the duty of a Food and Beverage Manager?
问：餐饮经理的职责是什么？
A: A Food and Beverage Manager is in charge and directs the work of
the Department.
答：餐饮部经理负责管理和指导本部门的工作。
17. Q: Tell the guests the general sequence of a Chinese dinner.
问：告诉客人中餐的一般顺序。
A: Chinese dinner usually starts with cold dishes and ends with a soup.
答：中餐通常以冷盘开始，最后以汤结束。
18. Q: What do you recommend if the guest orders a fresh white water fish?
问：如果客人点的是新鲜的白水鱼，你有什么建议？
A: May I suggest steaming the fish to retain its freshness?
答：我建议蒸鱼来保持新鲜度。
19. Q: How do you ask about the guest’s preference for buffet or a la carte service?
问：你如何询问客人对自助餐或点菜服务的偏好？
A: How would you like your dinner served? A buffet or an a la carte service?
答：请问您的晚餐是自助餐还是点菜？
20. Q: How do you ask about the guest’s preference for salad?
问：你如何询问客人对沙拉的偏好？
A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.
答：您喜欢那种沙拉？我们有火腿沙拉，对虾沙拉和新鲜蔬菜沙拉。
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